In response to the COVID-19 pandemic, Buffalo Water is restoring service to all residents who have had their water turned off. If you’ve had your water turned off, please call 716-847-1065.

We help people receive financial assistance on their Buffalo Water bill any time, from any device.

Apply now

We believe every Buffalonian deserves access to affordable water service with ease, efficiency and dignity.

Our goal is to make water bills more affordable for residential customers in our City, by providing bill access assistance, water conservation measures, and help navigating provided resources.

Eligibility for financial assistance is based on household income relative to federal low-income guidelines.

Family Size Max Income
1 $41,850
2 $47,800
3 $53,800
4 $59,750
5 $64,550
6 $69,350
7 $74,100
8 $78,900

Households are considered automatically eligible for the Residential Affordable Water Program if the household contains a member who receives Supplemental Security Income (SSI), Public Assistance, Supplemental Nutrition Assistance Program (SNAP sometimes referred to as Food Stamps), or Home Energy Assistance Program (HEAP) benefits.

Buffalo Water proudly works together with community-based organizations to help ensure that water, Earth's greatest resource, is accessible to everyone.

  • A website that works for everyone

    With, residents can apply for water assistance from any mobile phone or computer with an internet connection.

  • A quick application for assistance

    On, residents can complete an application for water assistance in about 10 minutes or less.

  • A simple way to send verification documents

    With, residents can take photos and submit required documents right from their phone. No scanners or snail mail is required. was created by Code for Buffalo through the 2019 Code for America Community Fellowship.

Code for America is a non-profit technology organization dedicated to making government work in the digital age, for the people that need it most. Learn more at .

Code for Buffalo
Code for America