We help people receive financial assistance on their Buffalo Water bill any time, from any device.

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We believe every Buffalonian deserves access to affordable water service with ease, efficiency and dignity.

Our goal is to make water bills more affordable for residential customers in our City, by providing bill access assistance, water conservation measures, and help navigating provided resources.

Eligibility for financial assistance is based on household income relative to federal low-income guidelines. Any person who is a resident of the city of Buffalo and who qualifies pursuant to the annual income limits and family size schedule set by the United States Department of Housing and Urban Development (HUD) may apply.

Households are considered automatically eligible for the Residential Affordable Water Program if the household contains a member who receives Supplemental Security Income (SSI), Public Assistance, Supplemental Nutrition Assistance Program (SNAP sometimes referred to as Food Stamps), or Home Energy Assistance Program (HEAP) benefits.

Buffalo Water proudly works together with community-based organizations to help ensure that water, Earth's greatest resource, is accessible to everyone.