We help people receive financial assistance on their Buffalo Water bill any time, from any device.

Apply now

We believe every Buffalonian deserves access to affordable water service with ease, efficiency and dignity.

Our goal is to make water bills more affordable for residential customers in our City, by providing bill access assistance, water conservation measures, and help navigating provided resources.

Eligibility for financial assistance is based on household income relative to federal low-income guidelines. Any person who is a resident of the city of Buffalo and who qualifies pursuant to the annual income limits and family size schedule set by the United States Department of Housing and Urban Development (HUD) may apply.

Households are considered automatically eligible for the Residential Affordable Water Program if the household contains a member who receives Supplemental Security Income (SSI), Public Assistance, Supplemental Nutrition Assistance Program (SNAP sometimes referred to as Food Stamps), or Home Energy Assistance Program (HEAP) benefits.

  • A website that works for everyone

    With GetWaterWiseBuffalo.org, residents can apply for water assistance from any mobile phone or computer with an internet connection.

  • A quick application for assistance

    On GetWaterWiseBuffalo.org, residents can complete an application for water assistance in about 10 minutes or less.

  • A simple way to send verification documents

    With GetWaterWiseBuffalo.org, residents can take photos and submit required documents right from their phone. No scanners or snail mail is required.


For other issues

Contact Buffalo Water